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DISCLAIMER
Dear Guests kindly go through our terms and conditions before availing our any of our travel products. This page sets forth the terms and conditions under which Stephen WT provides the information on this Website, as well as the terms and conditions governing your use of this site. By making use of this site, you agree to be bound by the terms and conditions we have outlined below. If you do not accept these terms and conditions, do not continue to use or access this site.

PRECISENESS OF INFORMATION
Stephen WT has taken reasonable care to ensure that the information posted on the website is accurate. However, . Stephen WT does not warrant or guarantee the accuracy or completeness of the information provided on this Website. Under no circumstances will Stephen WT be liable for any loss or direct, indirect, incidental, special or consequential damages caused by reliance on this information. The information on this Website / terms and conditions may be changed or updated without notice. Users are deemed to be apprised of and bound by such changes. Stephen WT may also make improvements and/or changes in the products, services and/or programs described on this site at any time without notice. Stephen WT hereby disclaims all warranties and conditions with regard to this information, software, products, services and related graphics, including all implied warranties and conditions of merchant-ability, fitness for a particular purpose, title and non-infringement.

When you use the website for online inquiry/ booking of services, please ensure that all the information provided by you such as names, dates of travel, passport numbers etc is accurate. Stephen WT cannot be liable for any erroneous information given by you. Cox and Kings will not in any way be liable for any loss or inconvenience suffered by you as a result of erroneous information provided by you.

Stephen WT shall be in no way responsible for the content of the advertisers. It may be noted that Stephen WT does not in any way or in any manner endorse the products or services advertised on its website by third party advertisers. Users would be responsible for verifying the contents and information provided in such advertisements before making any decisions based on the same.

Booking Criteria:

Guest’s interest to participate in the tour

Payment of the registration amount only shows that the Guest is interested in going for the tour. All the services like travel tickets, visas, hotel accommodation etc shall be confirmed only on receipt of the full and final payment.

Confirmation of Booking

Guest signature on the tour booking form clearly indicates that s/he has accepted the terms and conditions mentioned in the Confirmation letter/ Itinerary. Also, in case if a single Guest is signing a booking form on behalf of the entire family, it means that the person signing is authorized by other members and they will abide by the terms and conditions.

Non-payment of full tour cost before departure

Company reserves the right to cancel and forfeit the paid amount in case of non-payment of full tour cost before departure.

Request for special services

As a Company operating group tours we always give equal attention to each and every tour member and the entire group. At the time of booking, if the Guest informs about requirement of special assistance, the Company may not be able to guarantee it. For eg. it may not be possible to provide wheel chair as all coaches are not equipped with these facilities. Also, we would advise our special Guests to be accompanied by a family member who can take care of him/her throughout the tour.

Change in Tour

If a Guest wishes to cancel a booked tour and join any other available tour, then cancellation charges for the previously booked tour and new tour cost plus new discounts for the new tour shall be applicable to the Guest.

If the Guest wishes to make individual bookings after the initial booking on a particular package and/or wishes to make amendments such as change of destination, departure dates, addition of deletion of services, change in passenger numbers etc. she/he has to make a written request and obtain an acknowledgement from the travel advisory. There will be an amendment fee of Rs 500/- on every service once all services are confirmed. The amendment may invite further cost which will have to be borne by the Guest. All such requests can be accepted only if they are available with the Company.

Medical fitness of the Guest

It is assumed that the Guests booking the tour are medically fit to travel on tour and also that s/he is aware about the tour programme and the different activities that shall be undertaken during the tour. In case of any health related issues on tour, Guests are expected to be equipped to handle it on their own. Tour Manager can give assistance in such cases but it will not be possible to give complete attention.

Guest who have not booked

All the services are paid services like hotel, transport, restaurants etc. hence Guest’s, relatives, friends, acquaintances who have not booked the tour shall not be allowed to use the services confirmed for the booked Guest.

Guest Payment/Tour payment by Guest/ Corporates:

Registration amount

The registration amount paid at the time of booking, is non-refundable and interest free. Guests have to pay the full tour cost as per the guidelines given in the brochure. Participation on tour shall be confirmed only after the Guest makes the full payment.

In case a cheque paid by the Guest in favour of the Company is dishonored, a charge of Rs 200/- per cheque must be paid by the Guest.

If a Guest books a tour just 30 days prior to the departure, she/he should make a payment of the entire amount. Also, the amount should be paid by Demand Draft or Cash. In a peak or season time we don't accept last minute bookings at least we required 30 days to arrange. If in case we accept last minute bookings then we will charge peak charges if hotel or transportation charge us then it should be paid by guest end.

Cost of Tour

When the tour cost is quoted, the Foreign Exchange component is calculated as per the prevailing rate of that day. The Company reserves the right to alter the cost of the tour before the departure; accordingly the Guest will have to make the full payment before tour departure. Tour costs does not include government taxes or any other tax raised by independent contractors like airlines which are to be paid by the Guest as per actual.

Discounts for Tour

Guests can avail early booking discounts declared by the Company which are valid for the declared period only and are applicable for limited seats or for particular dates as specified. Company reserves all rights to make changes in the discount policy at any point of time without assigning any reason.

Additional taxes by Airlines, Visa and Government

Airline is an independent vendor and the Company does not have any control on their operations, neither on the increase in air fare, fuel nor any other taxes like YQ & YR etc. They have to be paid by the Guest before the tour departure. Air ticket cancellation charges plus deposit forfeit charges are as applicable under the rules of the concerned airline. These are to be paid by the Guest immediately in the event of cancellation of the tour.

Hike in visa fee/VFS fee or increase in government tax are not under the Company’s control. Therefore, any such charges shall be paid by the Guest.

Cost of tours other than Mumbai to Mumbai tours (World tours)

Tour cost is fixed taking into consideration Mumbai to Mumbai departures. However, for convenience if the Guest wishes to board flight from airports other than Mumbai, s/he shall bear the extra charges. Also, if s/he reaches the destination before the group, s/he shall pay for the transfers, hotel stay and meal charges as per actuals.

Reimbursement to the Company

For any reason if the Company bears any cost on behalf of the Guest, s/he must reimburse the amount to the Company within the designated time.

Documentation required for a tour:
Passport
For a Guest travelling abroad, passport is an official document and also an identity. Visa (visitor intending to stay abroad) is also a must to enter a particular country. Passport copies are required for many purposes other than for processing the visa. Therefore, the Guest must keep multiple copies of each passport with him/her.

The passport should be valid for minimum 180 days from the date of departure from India and from the date of arrival/conclusion date of the tour in India. For a few countries this requirement is of 270 days. All travelers booking tours for Europe sector should ensure that the passport validity is 10 years. Passport should have sufficient blank pages that are not damaged/stapled/torn for recording visas of various countries.

Visa (World tours)
Visa permits Guest to enter another country and for tourists generally short term visa is granted by the respective consulates. The Company is a visa facilitator and generally assists Guests in preparing visa documents, submitting it and collecting passport from the consulate. Consulates may call the Guest for a personal interview even after all relevant documents have been submitted. Also, the Company is not responsible for any kind of error caused by the consulate. Issue of visa is at the sole discretion of the respective consulate; the Company does not have a hold on the decision of the consulate and cannot object to it either.

The Company generally guides tourists for UK visa documentation and/or for obtaining interview date for USA visa process. The visa fees charged to the tourists shall be at the rates prevailing as on the date of submission of documents to the consulate. No consulate generally gives any reason for not granting the visa. In such a case, the passport is returned without visa. The Company therefore shall not provide any reason as to why a person is not granted visa. The Company also cannot give any reason why a particular person was granted visa as it is at the discretion of consulate of respective countries. Visa fees are to be paid by the Guest in both these cases. For a few countries visa can be issued on arrival at the country’s respective destination. Immigration reserves the right to change the on-arrival VISA procedure at any time. On receipt of the visa, Guests are required to check validity, signatures and the photographs placed on the visa copies. In case of visa rejection, Guest shall pay the applicable charges and also tour cancellation charges.

Requirement of Photo Identity on tour
For all travel, including a tour in India, the Guest is required to carry photo identity (PAN card, official documents issued by Government bodies etc. and for students – college/school ID card of the present year).

Responsibility of the Guest while on tour
Guest is solely responsible to get all the required clearance like passport, visa confirmed air tickets, insurance etc. Guest should ensure that s/he collects all the required travel documents before the start of the tour.

Guest should keep certified true copies and photo copies of all travel and statutory clearance documents viz. passports, visas, confirmed travel tickets, insurance including medical insurance certificates, any other document used to confirm the services of tour including an arrangement with independent contractor and other statutory certificates, used by him/her while on tour.

Passport loss on tour

Guest should take utmost care to ensure that the passport is not lost. It is the identity of an individual and loss of this document results in time consuming and costly formalities like launching an FIR, obtaining a landing certificate etc. The tour manager will assist the Guest with these formalities but cannot stay back as s/he has to continue the tour with rest of the group members.

Travel Insurance:

Insurance is not included in the tour cost unless specified or required by the specific consulates for issuance of visa. Usually, overseas mediclaim insurance covers hospitalization, medical emergencies and loss of passport; hence the Company strongly recommends that Guests buy the insurance.Guest should settle all insurance claims with the insurance company. Company shall not be responsible for settlement of any claims for the Guest as insurance is a separate service. The Company does not have any control on these service providers.

Insurance is not included in the tour cost unless specified or required by the specific consulates for issuance of visa. Usually, overseas mediclaim insurance covers hospitalization, medical emergencies and loss of passport; hence the Company strongly recommends that Guests buy the insurance.Guest should settle all insurance claims with the insurance company. Company shall not be responsible for settlement of any claims for the Guest as insurance is a separate service. The Company does not have any control on these service providers.

Changes in Itinerary

(a) The Company reserves the rights to modify or alter the tour itinerary in case of force majeure conditions. Changes shall be informed to Guests at the earliest. Guests shall pay any additional charges applicable in such cases.

(b)Other than force majeure for any other unavoidable circumstance, if the Company curtails or cancels a certain day’s sightseeing, refund for the concerned portion of the sightseeing/tour shall be given to the Guests. The Company will not be responsible for any other kind of refund.

Hotel Arrangements:
(i) Company selects hotels mostly at comfortable locations. Guests are generally provided twin sharing accommodation in standard rooms. Third bed is a roll away mattress. Other facilities like heaters / coolers are provided as per the weather condition.

(ii) Please note that for a family of 4 we strongly recommend 2 rooms.

(iii)Triple rooms are not larger than twin rooms and the third bed is often a roll-away mattress put in a twin bedded room.

(iv) Check-in and check-out time:
Guests are required to follow check-in and check-out time of respective hotels.

In India tours, hotels generally have a check-in time of 1200 HRS and a check-out time of 1000 HRS. In World tours, hotels generally have a check-in time of 1500 HRS and check-out time of 1200 HRS. If Guests want any change therein, it should be arranged on their own.

(v) Room Sharing on tour:

If there are two/three single Guests travelling on the same tour and are ready to share a hotel room they can do so with each other’s consent. The Company shall not be responsible for any misunderstanding or any incidence of missing items or any other such concerns.

(vi) Single Occupancy:

Guests who are paying for single occupancy shall get single bedded rooms that are usually away from the twin bedded rooms.

(vii) Guest wanting to avail additional facilities:
For availing any additional facility like laundry, telephone, mini-bar, snacks, food, alcohol, optional activities in the hotels, excess baggage, personal shopping, pay toilet etc, the Guest is required to bear the expenses.

Meals served on tour:

As the Company is operating group tours menu is preset. Sometimes packed meals are served.Menu is mostly vegetarian with a few non vegetarian items. For individual bookings any meal included in the package will be indicated in the service vouchers. In case Guest misses any meal for any reason, no refund will be given. The Company has no control over the nature of meals provided by the concerned independent supplier(s). 

Guest Baggage:

Guests are responsible for the transit of their own baggage. Any porter charges or tips for services rendered to carry baggage to the rooms will be paid by Guests to the service provider directly.

Miscellaneous:

(i) Information of Privacy
Any information furnished by the Guest to the tour manager and/or the Company, is subject to disclosure thereof as required by law or by an order by court or the rules, regulations and enquiry by any government / statutory authority. The Company shall not disclose any data of its own under any circumstances to any Guests including any kind of clarification on itinerary, tour costs, cancellation charges etc.

(ii) Rules laid down by Government for NRI (NON RESIDENT INDIAN) Guest
All Guests staying abroad including NRIs or foreigners should abide by all the laws, rules, regulations of Government of India and/ or the country concerned while undertaking the tour.

(iii) On Tour Shopping
Though shopping is an integral part of all tours, Stephen WT neither recommends nor promotes any specific shops. The Company does not take any responsibility in case of any fault in the shopped items.

(iv) Valuables should be avoided on tour
The Company strongly advises Guests not to carry valuables while travelling on tour. If any such item is carried, it must be with the Guest and not left either at the hotel lobby or in the coach. Also, it is strongly recommended not to keep valuables inside hotel room, instead they can be kept in safe deposit lockers. The Company is not responsible for loss of valuables.

(v)Video Shooting/photographs/Feedback taken on Tour
The Company reserves the right to use Photographs / Video Clips /Feedback given by the Guests and/or taken on tour, for promotion of the Company’s Business without obtaining prior permission of the concerned Guests.

(vi) Grievances
If Guest has any claim, grievance and/or complaint with respect to the services provided by any of the independent contractors, Guest should immediately notify it to the independent contractor in writing, and a copy of the letter should be handed over to the tour manager.

(vii) Paid Toilets

In some places/destinations/countries, there are paid toilet halts, the expenses of which are to be borne by the Guest.

(viii) Jurisdiction
All disputes pertaining to the tour and any claim arising therein shall be subject to the Court of jurisdiction at Mumbai only.

Refund

Refund & Cancellation policy totally depends on the Destination & Hotels wise.

COMMENTS AND SUGGESTIONS
If you have any questions or suggestions please feel free to email us at [email protected]
Stephen World Travels